Telkom and its lack of performance

As a new Telkom member i would expect great service after hearing about that great service and support. However its has just been the opposite for me. I have done everything required by the office. In almost a month all i wanted was a ADSL line and now i feel like i should just cancel as this raises a flag of the service potential i will be getting. I have app**** for a line and Telkom was quick on the ball slowly but sure they dropped the ball. I do not have a line in i have paid for this service and I always get a story when i call in. Since the day of installation that did not take place Telkom has not once contacted me to let me know what is happening. I am sick and tired of the lack of performance when this could have just been avoided. This is the second time they have failed to meet my expectations. ONE MONTH is all I cant say. As a client you should not be calling the supplier all the time and your departments need to start working together this is disgusting for a big service provider.