Telkom and it's insurance have poor customer service they don't deliver what they promised

I am so disappointed with the service iam getting frm Telkom and insurance. I've booked my device on the 30 Nov 2020 at Clearwater Mall, ever since I've been getting different stories both from telkom and insurance. I have never been helped and the insurance is been debitting the money for many years. Today when I called from the shop to insurance I was told that my device was only booked on the 22 Jan 2021 where as I left it at the shop on the 30th Nov 2020 I even got an sms that the device is in repair center. There is no one who is willing to tell me where is the device and there's lack of communication between this two companies.