1 reviews | Active since Oct 2024
Telkom and its failure to keep its Wifi Hotspots in its own stores working
<p>I am a Telkom mobile subscriber and we are offered 10gigs of hotspot usage in the Telkom stores and other partner stores such as Nandos. unfortunately the Telkom wifi hotspot in The Atrium, Overport Telkom store has not been working since June 2016. I had been told this by the lady manager who said that they have reproted it to Telkom numerous times but Telkom has not sorted it out as yet. This is flabbergasting, how can Telkom not have its own service up and running in its own store.</p> <p> </p> <p>But this seems to be the trend because at the Telkom store in the Westwood Mall, Westville the hotspot has not been working since January 2017. Here again the store informed me that Telkom is aware of this but it has not been attended to as yet.....</p> <p> </p> <p>Really Telkom......</p>
Good day SB,
Thank you for bringing this matter to our attention.
Our team are looking into it, feedback will follow.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day SB,
Thank you for bringing this matter to our attention.
Our team are looking into it, feedback will follow.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Dear Busi,
Your reply above was a month ago and still no word from Telkom. This weekend I went to the following telkom stores and hotspots and your so called 10G free at your stores and partner hotspots were all down:
1. Telkom Westwood Mall - Wifi was done and staff said it comes on and goes off....they have no control as it is controlled independently by Telkom and they cannot reset the Telkom hotspot router.....note that this stores wifi has been non-operatrional since January 2017.
2. Westwood Mall partner hotspots - Nandos & kfc.....hotspots not working on the 11/06/2017;
3. Telkom Store - The Atrium/Overport City - no hotspot wifi - lady said it hasn't been working since July 2016....what great service Telkom????
4. Telkom Store - Musgrave - Telkom hotspot not working, staff were not aware of this....did not know what to do about it. they cannot establish when last it was working as they have their own private Telkom wifi for staff. Staff acknowledged that from customers they hear it works off and on and they think maybe Telkom IT did not load the Telkom hotspot new data bundle for this month....really Telkom!!!
I dont understand why your social media team replies promptly to a complaint but does not respond to fixing the problem!!!
Dear Busi,
Your reply above was a month ago and still no word from Telkom. This weekend I went to the following telkom stores and hotspots and your so called 10G free at your stores and partner hotspots were all down:
1. Telkom Westwood Mall - Wifi was done and staff said it comes on and goes off....they have no control as it is controlled independently by Telkom and they cannot reset the Telkom hotspot router.....note that this stores wifi has been non-operatrional since January 2017.
2. Westwood Mall partner hotspots - Nandos & kfc.....hotspots not working on the 11/06/2017;
3. Telkom Store - The Atrium/Overport City - no hotspot wifi - lady said it hasn't been working since July 2016....what great service Telkom????
4. Telkom Store - Musgrave - Telkom hotspot not working, staff were not aware of this....did not know what to do about it. they cannot establish when last it was working as they have their own private Telkom wifi for staff. Staff acknowledged that from customers they hear it works off and on and they think maybe Telkom IT did not load the Telkom hotspot new data bundle for this month....really Telkom!!!
I dont understand why your social media team replies promptly to a complaint but does not respond to fixing the problem!!!
And still no response from Telkom on their non-working hotspots at their own stores let alone the partner stores...why entice people to take contracts with the 10G free data....when hotspots dont work?
And still no response from Telkom on their non-working hotspots at their own stores let alone the partner stores...why entice people to take contracts with the 10G free data....when hotspots dont work?
This weekend Telkom hotspots were not working at the Telkom Westwood Mall store and all partner hotspots at the mall as well as the Telkom Atrium City store....what poor service and false advertising for FREE 10 gigs when your own stores don't provide a working service.....Fortunately NAndo's Reservoir Hills obliged and reset their router so that after 2 weeks their hotspot was working fine! Come on Telkom you have given me a reference number but no response!!!
This weekend Telkom hotspots were not working at the Telkom Westwood Mall store and all partner hotspots at the mall as well as the Telkom Atrium City store....what poor service and false advertising for FREE 10 gigs when your own stores don't provide a working service.....Fortunately NAndo's Reservoir Hills obliged and reset their router so that after 2 weeks their hotspot was working fine! Come on Telkom you have given me a reference number but no response!!!