Telkom and it’s competency to process payments

Honestly, Telkom is slowly becoming a problem now. Granted my account was in arrears but to not process my payment that their Collections Department does not want to update in my account is uncalled for. I have called customer care a few times to find out if my payment was process but all the time, the operators tell me that they will escalate my claim as my payment was taken by the collections department. For a few days now, I have been querying this issue and I even had a problem where my service was suspended 2 days ago because of this payment. Now when I check my invoice, the amount suggests that the “Collections Department” has not processed my payment or that the 2 operators would didn’t help me with my issue, did not escalate this to the so called “Collection Department”. All I want is for my payment to be processed, for the payment to be updated into my account and for my new invoice to be sent to me. THATS ALL!!!!