Telkom and its call centre agents up to S*T.

I was using the Internet (on my laptop), ran out of data bundles. Purchased a time-based bundle using airtime, the cost was deducted from my airtime and I got an SMS confirming that the bundle has been allocated. BUT I keep on getting a message that I'm not connected. After struggling for 30 minutes, I call the call centre. Spend another 30 min with an agent that repeats everything that I say, then keep me on the line while she does goodness knows what, argues with me and finally admits that she cannot help me. She doesn't have the foggiest idea of what could be wrong. Says I have to go to a Telkom store tomorrow. I can not - some of us have to work, and it's a long distance for me to drive. By then the time for the bundle will have expired!