Telkom and its Bad customer service agents! *********** staff

I am so disgusted with Telkom and their call centre agents! I have paid my annual fee for my land line in July 2022. In september I get a message to my landline that I need to make my annual payment or my line will be suspended in 10 days. Low and behold, 10 days later...line suspended! I have lodged a complaint with their call centre on Monday 3 October where I was told they will call me back in a few hours... till now... nothing! I Have been on the phone with different sales consultants and none of them know about my complaint. Everytime they tell me a different story. The last guys I spoke to had no clue what is happening and then he says that my account has been ported. I demanded to speak to management and the call was dropped. Im furious as I have to sit for hours on the line with no one helping me. Can Telkom please sort out this ****!!!