Telkom and Hugo & Ngwenya Incorporated

In October last year we moved to another address where Telkom did not have coverage, we canceled our Uncapped Internet due to the fact that there was no coverage. Upon speaking to Telkom about it, it took us about a month before receiving Cancellation forms, upon cancellation we received a bill that was still outstanding as a cancellation fee. We made an arrangement to pay it off. After a while I got phone call from their lawyers Hugo & Ngwenya Incorporated saying that I must pay the account, I explained that we are making a monthly payment to Telkom and use the reference number we always use when making a payment. After sending ALL proof of payment to Mavin Manana at Hugo & Ngwenya Incorporated, he still has an attitude stating that I should phone Telkom, WHY ARE THEY THE LAWYERS AND WHY SHOULD I FOLLOW UP WITH TELKOM IF THEY ARE THEIR CLIENT??????

After receiving an SMS stating that they will NOW proceed with Legal Actions and that I have been listed on the Credit Bureau, I phoned Hugo & Ngwenya Incorporated and spoke to Mavin and while still speaking to him he dropped the phone in my ear, I sent an email to him that I will report this matter I received a phone call quickly from him stating that they have technical issues, why only after sending an email that I will report him I got a phone call back.

In a nutshell here is the communication and payments made to Telkom on a monthly basis that YOUR LAWYERS cant seem to understand:

1. I have sent all proof of payments to Mavin that we have made to Telkom. 2. Today 2018/09/14 I received an SMS stating that legal steps will be taken. 3. I phoned Mavin and thus he was very rude with a bad attitude told me to follow up with Telkom as Telkom is not providing them with updated statements that they received payments. 4. Each month Telkom sends me an updated statement that shows the payments that was made and the TOTAL amount still outstanding.

How come Telkom can send me updated statements but when speaking to Hugo & Ngwenya Incorporated they are not picking up any payments and Telkom cant provide an updated statement to them?

Who are to blame here for the lack of service and the bad rating it will put on my credit as it will show that NO payments has been made?

This is really unacceptable, if we made NO PAYMENTS to Telkom I could understand the steps and everything but this is just frustrating as it seems like neither TELKOM or Hugo & Ngwenya Incorporated knows what they are doing when it comes to communicating with one another in terms of clients that has been handed over.