Telkom and Hugo & Ngwenya

My Telkom Bill was an ongoing matter with myself and the Operational Manager - Hans Joythe. I send my proof of payment to Nompumelelo. The next moment I get an email and sms from Johann Ferreira telling me I owe them money now close to R400,00. I am not sure who handed me over but THAT person would be responsible for the extra charges because if you checked on my profile then you would have noticed this was still and ongoing query. Not once did you reply on my emails - the only person was Hans Joythe - not one phone call before from Telkom and I provided my new number to them that is how this Johann guy started sms me. This is very unprofessional for Telkom and Hugo & Ngwenya Attorney's. How would I ever use a law firm like this? After I sent Johann the proof he had a bad attitude in saying I must still pay? Did he take it up with his Manager or CEO to make sure this is a good call? And then you expect us to come back to you as clients? I will not leave this matter here if some one in Management cannot take responsibility for this I will consult my lawyer as well. The person that was so quick to give my nr out to Hugo Att why did you not call me? This is BAD service! BILL WAS PAID!