Telkom and Finrite Insurance Query

Telkom and Finrite Insurance have billed me twice (2x)an amount of R348 as can be seen on the invoices, instead of 1x (an amount of R151) as seen on the premiums, for mobile insurance for one device (iPhone 7) from the inception of the contract in May 2017, AND ARE STILL DOING SO.

Telkom and Finrite have been sending me from pillar to post ever since this was brought to their attention, Telkom claiming that it was a Finrite error, and vice versa. They committed to investigate and then refund the amount they over charged (this was the Ref number: ***1 they provided for the complaint) to which they sent a text claiming to have resolved, which actually was a blatant lie because to this day nothing has been resolved nor refunded.

The worse and most insane thing is that Telkom and Finrite are continuing to deduct for 2 devices up to this day, now this is ************.

I have sent numerous emails, made numerous phone calls to both Telkom and Finrite and that has yielded NO desired result. I am now seeking assistance to take further action to ensure that Telkom and Finrite firstly, stop this continuous double billing and secondly, that my money is refunded ASAP.