Telkom and finrite insurance are ******* that ***** our money every month

I have had the worst experience with this insurance company I reported my phone in July and started with the insurance process, at the store they gave me the insurance company details and I had to contact them my self long story short I paid excess fee of R520 then forwarded the proof of payment to ***, since then I have called and waited for hours to speak to someone but nothing so I went to their address in randburg, to only find out that finrite has moved to cape town and all the insurance claims have been sent to admin plus a new insurance company wats sad is telkom neva informed us since it's the one debiting every month 2 no one from telkom can assist with this problem but every month a debit order for a phone that went missing is still billing on my account with the insurance company Is it fair that telkom as a large company that it is offers what they think is a good insurance company then wen it disappoints us we the clients are left in the dark and not even getting assistance from the same telkom that came with this company Some thing are just unfair Can I pls get assistance on this matter