Telkom and Finrite are a big ****

Does Telkom know that when you call Finrite insurance there is no option to select for Telkom Insurance. Which means you must wait for the receptionist to answer and direct your call... Which means you start using airtime from that moment on. Only for the call to not be answered... And you run out of airtime. Why must I fight the battle with Finrite alone when you guys made my take up this insurance? I'm fed up and will he canceling both Finrite and Telkom. I know people insured with Finrite through Vodacom and Vodacom manages the claim process why do you guys act as though we found Finrite outside of you?