Telkom and Eskom same whatsapp group

Telkom has introduced new landlines that work on a wireless sim card. My mother received a call in November of 2018 advising that her old landline will be replaced by the new one they had ordered for her and that it would be delivered in a few weeks time.

It is almost the end of march 2019 and we have not received the landline. we have made numerous contact with the call centre and also went into the store at mall at Carnival.

Just as they were about to issue the phone, their system noted that there was an order that was done online but they have not been able to get a hold of my mother. A representative called my mother to confirm the order and advise that contact will be made and the phone will be delivered, to no avail.

I called Telkom last week to be told that the sales team did not have any contact details on the profile to schedule delivery.

Now I am not surprised really, on the phone right now and I have been holding for over 10 minutes.

We would like the order made online cancelled and we will go in store to get the phone.

We would also like to ensure that we will not lose out on the Waya Waya package that is available on the new sim that they provide with the wireless landline.

Very Disappointed with this service.