Telkom and empty promises

Ive logged a request for my Telkom line to be fixed three weeks ago. My fault reference number is ********** 2. Ive been to Kenilworth centre branch a few times and each time they told me they have a back log and someone would contact me soon. This is my business contact number and it makes me look very unprofessional when people cant get through to me besides the fact that im loosing out on money. This is a service i will get billed for at the end of the month and will have to pay and yet i am not making use of it. Is TELKOM always this slow in sorting out faults or has this become the norm for their service delivery. PRETTY PATHETIC IF YOU ASK ME