1 reviews | Active since Dec 2016
Telkom and empty promises
<p>Due to unforseen circumstances my debit order failed to go off . As a result my line was suspended which I understood. However on the 26th of October 2016 I paid everything in full, and now I'm still struggling to get my line back online. I've spoken to no less than 8 consultants, who all were unable to help me. I've spoken to a team manager who was also unable to help me. Ive logged 4 queries, one was closed after an consultant couldn't get hold of me. I gave her an alternative number which she was able to call me on and then three weeks later apparently had an different number for me. I also went to a telkom store and they tried to help me, and as of yet, I'm still without my phone. No one has called me back to help me and I can't get hold of anyone who can actually help me. </p>
Hi Umbrelladreams
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received.
We would like to assist. May we please request to provide the affected number and ID for the registered owner when possible as we have attempted contacting the number provided with no success.. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi Umbrelladreams
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received.
We would like to assist. May we please request to provide the affected number and ID for the registered owner when possible as we have attempted contacting the number provided with no success.. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
