Telkom and Debt-In

I had a 3 year contract with telkom from 2019 until 2021 then went over to a month to month plan. Tekom informed me in Agust of 2021 that all the adsl lines will be removed so i had to go over to fiber. I went to the shop at springs mall and everything was aranged with them, from termination of my line to the instalation for my new fiber line. So Monday 06/09/2021 the technisian came to install the fiber and i belived all should be sorted. But this was not the case, the kept on invoicing me every month un till march of 2022. In this time i went into to the shop at springs mall twice ( once in december and once in march) to get telkom to stop billing me for a service they wernt providing anymore.

The invoices stoped coming and the calls from Debt-In took over. they kept on phoning me asking for my ID number that I did not want to give at first( becouse i dont know to whom im giving my ID), but after a 2 weeks harrasment of them phoning 5-6 times a day i just gave in one day and had a chat with them. I explaind to them my storie and that im not going to pay for a service i did not recive. They did not see my point and they just hammerd that i have to pay them. it go to a stage where i explaind the storie to 4 diffirant people and all just said they would get back to me. if been waiting for the one lady to send me a e-mail giving me a full brackdown on what they want from me, but to this day nothing came through.

Today I had a call from a man form Debt-In named Brian. so i explaind myself again and again he is going on about the money i have to pay but not understanding that im not going to pay for a service that i did not recived, and defenatly not the interest they weant to add on that now awell.

if been to telkom and they say my account that was the adsl line is showing R0 outstanding adn that its been seteld.

So im at a los, Telkom please fix this.