Telkom and customers held at ransom by poor agent

Telkom Mobile upgrade offered by SellDirect on Monday 15/06/15.<br> Package arrived via courier 10AM on Friday 19/06/15.<br> Reached SellDirect after numerous attempts. Got promised activation within 50 minutes.<br> Phoned repeatedly Friday afternoon . No answer. Phoned Saturday. No answer.<br> Phoned Telkom Mobile many times Saturday 20/6 and Sunday 21/6. Just as many different stories.<br> One consultant said they cannot activate the SIM, only SellDirect can.<br> The other one said they can, but not on weekends.<br> The other one said go to a Telkom store. They can RICA the SIM and then activate it.<br> Went to Telkom store on Monday 22/06. Apparently not. The SIM activation is out of their hands.<br> The consultatant was on the phone nearly 40 minutes (thankyou) trying to get through to SellDirect.<br> Eventually got through to some lady at general enquiries.<br> She promised the person who originally helped me on 19/6 will phone me back after 11:00 because he was on tea. More empty promises. Still waiting for the call.<br> Another 3 days later. Numerous calls. No answer. No activation yet.<br> You know what?<br> The upgrade is not happening.<br> Nor is it needed any longer.<br> Telkom Mobile / SellDirect come fetch your phone.<br> So long.<br> ARGO