Telkom and Courier IT horrible service

I order the uncapped LTE wife router from telkom via telephone from 10213 on the 10.10.2018 I was told I was pre approved on that day and it should take two to three days to get fully approved and if successful I should get the device within 3days from then a week went by not once phone call to say I was approved or not I went to the telkom store in N1 city where they checked on the system and saw that I was approved this being more then a week later.... I had to call 10213 again of which I was told I got approved the device is on its way this was on the 17.10.2018 I notified the agent that I will not be at home will it be able for someone else to collect the agent on the phone told me just leave a copy of your ID okay I phoned again on the 19.10.2018 then this Agent told me they only booked the device out on that day which was a Friday note at this point 9days has passed since I placed the order, so I now I was told The device is with Courier IT the courier company telkom uses so I was told on Friday that I would receive it on Monday morning the 22.10.2018 12days later phoned the courier company spoke to a Guy Named Richard he told me the device only arrived in Cape Town Monday morning so I will not be receiving it on Monday the 22.10.2018 so now I can't receive the device I was promised to have within 3days from my order so I told Richard from Courier IT I won't be available for the rest of the week because I am traveling Richard said okay just give the name of the person who will receive it of which I did on Wednesday 24.10.2018 the person who was collecting on my behalf called Courier IT and spoke to Richard and Made and arrangement that the parcel get dropped after 4pm of which Richard made a Note and informed the driver Peter Jonkers(Courier IT) that the parcel should be dropped after 4pm then I get a call after 3pm from the driver to Say he is at the Gate I tried to get hold of the person who was collecting on my behalf but the person was not available for that specific time and made and arranged with Richard from Courier IT for the agreed time long story short the Driver then left with the parcel said he will deliver 9am the next morning as he now can't return after 4pm because he does collections from that time onwards of which the Driver was still the area but could not deliver after 4pm the agreed time... I Called Courier IT and ask why the package was not delivered I was given the run around Richard never told the driver Telkom never told Richard someone else is collecting on my behalf who BTW lives at the same address as me.... Then Telkom Said they never told me I just need a ID so I told them to listen back to the calls they record... So up until now the 26.10.2018 I still have no Uncapped LTE Router

I am utterly disappointed in the way Telkom and Courier IT has treated me as a Client.... I WOULD LIKE TO ESCOLATE THIS MATTER WITH HIGHER AUTHORITIES BUT IT'S SEEMS NON OF THESE COMPANIES HAS MANAGERS AND SUPERVISORS

absolutely done with these two companies