Telkom and Black Friday Deals

they don't even deserve one start...

anyway i order a phone online with Telkom on black Friday (23.11.2018) after placing my order online two hours later i received a call from the call center agent advising that my order has been approved, and had also advised me that once i insert my sim card my first debit order will be my activation which will happen with in 24 - 48 hours after inserting my sim in my phone.

only to my surprise on Tuesday morning to notice that my debit order as gone off, and it is not 48 hours and i have not received my phone. i there after called Telkom, they said agent had given me the wrong information and the debit order is a security measure, but my question is that how can i pay for something i don't have and it is 48 hours and i have not received my order. i was told that i should receive my order in the next 2 - 3 day. it was Friday and i still did not receive my phone i was so angry i called to cancel this deal my i was put through 5 different people no one could help me i eventually went back to the sales agent someone logged a call of my cancellation.

not even two min later i got a tracking company keep in mind it is one week since i placed my order a did not receive my order. it was the entire weekend and i was getting sms's regarding the tracking of my order expecting my order to arrive only to get and sms from the courier company that there is an error with my order. when i call the courier company they say that they don't have my address and can not deliver same day (Monday) after asking them if they can send it to me today as i am in the same area as them, the lady on the other side refused me.

i am so frustrated, i did try cancelling my order but they did not, what kind of service is this, if they cant handle black Friday orders why are they running specials or black Friday....

never will i use Telkom again and i wouldn't advise anyone else to use them