Telkom and Bad service delivery

I have attempted to cancel a landline 3 times, the first been on the 31st July 2017, since I have relocated to another residence. I have already correspondent with Telkom staff telephonically and via e-mail more than 18 times (approximately 3x per month since November 2107.) with no one having the authorisation to act or make a decision.

With Telkom not cancelling the landline, they continue to bill me for rental / line charges, causing the account to be suspended due to non payment, after which they were unable to activate the cancellation process.

All we are requesting, is for the Landline to be cancelled as per the date of their Acknowledgement Cancellation Letter and for the billing department to reconcile the account accordingly.

It's all rather simple, so can somebody act and actually do their job.

In my last mail to Telkom today, I have informed them this is my last request, I shall no longer beg them to do the reconciliation so that I can pay them the outstanding bill.