Telkom and bad service again

I reported a fault on my line on 2 October 2018. I was informed on Friday 05 October that it was a cable problem in the area. We had a similar problem in Feige Street Sarepta two montha again when our lines were dead for more than 2 weeks. Telkom repairs are dismal and response time ********. I am still paying for the service I do not getting.