Telkom and bad service

I have made manual payment towards my monthly bill on my contract with Telkom, it was inclusive of some hidden amount I was not aware of a month before when when I made the payment as it did not appear on the invoice. Telkom also debited my account for this month's bill an amount of R1750, I called the call center to report and request refund and I was told nothing can be done as there is no payment that appears on the system. I contacted telkom on the 31st of July same story was told to me, slightly different that the amount I paid via EFT does appear in the system but the debited amount and I should call again after the 5th August (as the debit order fees will reflect on the 5th) and only then I can have the refund request escalate which will take from 7 to 10 business days to be processed.

On the 6th August I contacted Telkom call center as advised and a refund case was registered and to me a case number (that I was told later it does not check on the system) was issued. Upon following up with Telkom particularly on and after 7 days I was told it takes 10 working days. It has been more than 10 working days, when I call to follow up I get promised a call back from the team leader because back office has not resolved an issue that is said it takes 7 to 10 business days.

All I am asking Telkom is to bear with me just for the remaining time of my last contract I have with them as I have rain for the internet which was primarily the reason I signed up with them for my next telephone contract I will try Vodacom as I felt their internet deals are not as satisfactory.

I have referred a lot of my colleagues and friends to this organization and can say I regret those and pity they followed my advice and already have stirred some towards rain hoping they do not disappoint like Telkom did.