Telkom and all it’s problems

I have had a business telkom account since 2011. There was a debit order on my account from my side, for convenience of payment however I stopped this because there were always problems from Telkom’s side. I however always kept payments up to date. I now find out that Telkom has erroneously reported me for 3 months non payment in 2020. Telkom is plagued with issues, *********** staff and poor network. I am counting down the days so that I can Port my number and not have to deal with its incompetence any more.