Telkom and Adsl line not working

Good day<br> <br> Our phone and adsl lines have been off since Thursday 16th April 2015. We loaded numerous faults and they just keep closing the faults, but nothing has been resolved. We even had an escalation number F206025. We have been waiting on a technician to come and check the ports at our office as Telkom keep saying there is nothing wrong with the lines. We very frustrated as this a business and we loosing so much money. We urgently need Telkom to sort this out. Its almost been a week now.