Telkom Analog line activation, still waiting for more than a week after line installation

Requested a new phone line from a Telkom Store that said the line can be placed anywhere in the house, On installation day the Technicians says there not allowed laying unprotected lines and they don't provide cable protection, so I purchased cabling/protection myself to extend the line myself, Telkom Support/Backoffice due to reported discrepancy between Sales and Technicians are unwilling to clear order thereby not putting my line in service. Thus I sit without service for more than a week. Received SMS from Backoffice to call them (Angeline - ***) but even after phoning every 15min for 5 hours the line stays busy. I phoned Telkom 10210 more than 20 times, no one can help, only empty promises. Order: ***