Telkom, an organisation that aims to **** small businesses

This morning I recieved an sms stating that Telkom has cancelled their services for the WiFi that I am using. I then went to their branch to report the matter because according to me I have been making payments every month. I left my details and a few hours later a man called me and he insists that there is a month that I didn't pay for. This man was extremely rude, I had to cut my call with him because he refused to escalate the matter to someone else who will be able to asisst me (this is after telling him that I dont think we are understanding each other and I would like to speak with someone else). At some point he said he will speak with me in isiZulu because clearly I dont understand English. He was extremely condescending and his tone was rather shocking. I am still disconnected, my matter has not been resolved, there is a business that I am running which means it is also affected right now. Someone, anyone (just not that rude consultant I spoke with), please assist with this matter.

I have screenshots highlighting my payments against the invoices Telkom sends monthly. I will will be sending these via email as well. However, at the moment I cannot do much work wise because I dont have internet.

Lastly, please train your staff. Today's engagement left a very bad taste in my mouth. He is representing an organisation and he is doing a poor job.