Telkom - an inept ********** company

I have written 2 previous reviews and Telkom has responded to both by asking for my contact details. Thereafter I never heard from them again. How is this helpful? Briefly, they have de*****ed me of over R11,000 over a period of 3 years. They offered me 'gifts' because I upgrated my ADSL line from 4mg to 10mg. When they changed the format of their billing accounts I recognised that the 'gifts' were in fact contracts with them to the tune of R320 every month. If you call a contract a 'gift' I think that is called ***** and I cannot possibly be the only member of the public that has been de*****ed in this manner. How is this allowed to happen in our country? Is Telkom above the law? Until companies are accountable for their actions I fear we will never be more than a third world country. I would also like my money back. Just on a side note - why can't they cancel services when requested and keep billing me long after the one month's notice is up?