Telkom- An inefficient, uncaring, disfunctional Monopoly.

<p>I closed a business on 28th April and informed Telkom that I was cancelling my phone service.</p> <p>I was instructed by the service centre to email a company letter including all my business details including a copy of ID in order to ensure cancellation and start tyhe process for getting a a refund of my deposit.</p> <p>I received my final statement on 2nd June showing that I was owed R1400 deposit from Telkom.</p> <p>Since that time both my wife and I contacted the help line on about TEN occassions and was repeatedly told the "someone will contact you".</p> <p>On 10th July my wife was given a ref Number and told we would be contacted.</p> <p>On 19th July I spoke to Tharlia who told me to send and email to ********** with my banking & company details & I would be contacted within 48 hours.</p> <p>On 28th I spoke with Nellie who said I had sent my email to the WRONG person??? I must resend all company & bank details including ID.</p> <p>I explained that I had already sent all info and I wanted to speak to a supervisor . Whilst speaking my line was cut & I was transferred to Sales, who transferred me back to Precious Nduli who again asked for all my details. I asked for the supervisor (Lerato Buleo) to call me back as I was unhappy with the lack of constructive help I have been getting from customer service for the past 4 weeks. </p> <p>However, as normal nobody called me.</p> <p>Telkom, PAY BACK THE MONEY!!!</p> <p> </p>