Telkom amazes with bad services, quality, support, and solitions

Firstly, I have to say it's the worst experience of my life with such a service provider. Maybe they under-staff from its existence with problems stemming from years. I will not have a clue. Called their call centers always for my landline problems and their technition departments and sales, you will be blessed as if you have won the lottery if anyone answer you after you on hold for 30min. I have an lte product for 11 months now with them, only getting a speed of maybe 345kb/ps from 8 in the morning till 12 night. I called their techs and consultants advised me how to correct some things on my routher "NB : I plugged my router in as the way I got it from them". My area in Glenwood are covered with LTE service so there is no problem at all as they said. Each month I pay my contract amount and always cannot use that other balance as its monthly data, I always end up losing maybe 10gb a month cos it's so slow. Another thing is, I saw is that they give businesses more connectivity speeds then us at home, so we suffer during the day, all the bandwidth goes to faster connection to businesses they build from back bone from Vodacom as the primary use, they do not have their own towers. When its loadshedding I use my vodacom rather as they have generators, Telkom does not. And with their billing it's crazy I paid my account before my due dates but still they debit me each month. It's really bad, service, tech, sales, solutions, customer orientation there is nothing, they blame it on Corona and loadshedding when they know they were problematic from years. They are more focused on getting more clients then holding on to the current ones, as they will use the new clients to offer them better packages were that is not the case. I fall into their trap and will tell my family and friends from home to view this message to not use telkom ever. I will rather use my new service provider cancelling my product with telkom and be happy with 10mb/ps stable connection for only 300pm. So people please you know what you experienced with telkom, we all know their past and future problems. They only looking after their pockets and not after customers. Bye Telkom