Telkom always has a fault

Our internet has not been working due to the fact that there is a line fault in our area. No one from telkom tells you or apologises for inconvenience,we have been without internet for 4 days and nothing haa been done yet. We have logged the fault and every time we get a message saying fault has been logged and technician will fix it but it has been 4 days and nothing has happened. I work from home and im behind as we dont have internet which i still pay for even if it doesnt work. I just called telkom again,was one hold for 10min and then the line got cut off. Sick and tired of paying for services that you dont get