TELKOM ALWAYS FINDS A WAY TO DISAPPOINT!!

I'm not happy with the service I received at Telkom, a few days ago Ioaded airtime and purchased a Mo'nice bundle, till today it hasn't been activated. I tried calling their customer service line, waited for over an hour to get assistance each time to get through to some one, I understood the first time that they experiencing technical difficulties but the 3rd time I called the agent just dropped the call on me. The forth time I called the agent promised to escalate the matter to the Team Leader and my data will be loaded before end of business day, it still hasn't happened and to think I left my service provider for THIS! is a huge disappointment I'M NOT HAPPY WITH TELKOM AND I WON'T BE RECOMMENDING IT TO ANYONE ANYMORE!!!!