Telkom ...Always an Issue.....why should i pay an account when I cannot utilise the service

Good Day , This is my reference number 24CRK251117 / ********** 171 / My line has not been working since Thursday afternoon , 23rd November 2017 , I logged a call on the 25th November 2017 , assuming it will be fixed cause apparently the whole of Lenasia was experiencing a problem with Telkom . I have realised that most people are working and online now with Telkom , WIFI and Landline . I am not impressed because when I took out this contract I asked was there going to be any problems with Telkom , I was advised I will receive exceptional service from Telkom . I did say I want to cancel this contract and Telkom did everything in their power to assist me and sort out whatever was wrong .Now , I am paying for something that I cannot use , how does that work .I received no communication after I logged the call . PLEASE IF THIS IS GOING TO CARRY ON LIKE THIS , CANCEL THIS CONTRACT AND I WILL NOT PAY ANY EXTRA FEES , I WILL RATHER GO ELSE WHERE AND GET ANOTHER CONTRACT WITH ANOTHER COMPANY THAT’S REALIABLE AND I WONT BE PAYING FOR SOMETHING THAT I CANNOT UTILISE . IF I cannot be assisted please do let me know by close of business today , I will make contact with the CEO and sort it out because I don’t see why I should be paying for something and Telkom cannot assist me with . Thank you , Razia Khan **********