Telkom always a problem

App**** for black Friday special which is such a ****. Said it's been approved they will call me. Every time I call I spend my whole break only to be told it's a different department or they can't help. Was told I app**** but can't take it cos it was an upgrade so I asked them since it was a once off special can't I get the deal as a new client. They are always unhelpful always passing the buck to another department. Totally irritated with the service and I have 3 contracts. May be cheap on data but also cheap on customer care and service!!!