Telkom allows ********* to come first before their customers!

In 2017 I app**** for a cell phone contract with Telkom, the application was successful and have been paying monthly instalments over 12 months via debit orders. Now all of a sudden in June 2018 I noticed an additional contract on my bill for the latest Huawei P20 Lite phone that I am not in position of which I know nothing about nor signed up for. I reported this matter with Telkom immediately followed their processes to open a ***** case with them till today nothing has been done nor communicated to me about this matter. I reported this case on the 8th of June 2018, today it is the 24th of July 2018 this matter has not yet been resolved, this is a disgrace...!!! Meanwhile I am being billed 10 times the amount I have been paying for a cellphone contract I have never signed for! They are quick to communicate that they are expecting payment at the end of a month but till today I have not received any contact from Telkom regarding this ********** activity. It is shocking that for such a big organisation, it takes them close to 3 months for them to investigate such a serious crime against their employees or external ********** who have done ********** activities against their clients! A customer should not have to call Telkom every week or every second day to find out how far they are on doing their job....!!! If Vodacom takes 14 working days to investigate and resolve a ********** case reported, why does it take Telkom donkey years to provide adequate service to their client...? Confirmed by Telkom’s call centre agents, it takes Telkom up to 3 months to conclude a ***** case meanwhile I must be threatened that an amount of R12 000 will be debited from my account when I only signed up for a R 269.00 contract...?! On top of that, the number I have signed up for and payments are up to date has been disconnected....!!!! Clearly customer’s come last to the ********* within this organisation….!!!