Telkom allows *****!!

I have been a victim of identity theft on telkom. I have been trying to sort it out for months. Every time I phone and spend hours on the phone with telkom that assure me it is sorted. This month over R1000 was taken out of my account from telkom for this account. I have a police affidavit that states I have NO accounts with telkom. The man that has opened my account is Calvin, he lives at 39 Impala Ave Kempton park. His number is ***. He obviously **********ly signed a debit order in my name and telkom has 0 ID proof for this.