Telkom allowing Telkom plus to treat their Clint’s like ****

I bought and insurance a cellphone with Telkom over a month ago it got damaged and I sent it for repairs and I was called to come collect the phone at the store, when I got there it wasn’t fixed and the consulted had no idea why, we had to call repair center who with I spent an hour on the line only to be told that someone didn’t do their job in changing the ime number on the system since my device got replaced the first week and was told to take the device with since nothing could be done until the issue is resolved , I got an sms to take the device back to the store which I did and got another sms a week later that it was at the repair Centre and after weeks of no communication on their side and me trying to get to their so called Telkom plus sometimes waiting for an hour to find a consultent that would hang up or get “disconnected “before you could find a solution, I have sent my multiple emails and call back requests and still I’m being told to go do the same process again round and round in circles we go. Now it is my thought that Telkom knows about how Telkom plus works they are *********** and Telkom doesn’t care because there will be fewer claims and people will just give up