Telkom allowing ***** to be committed

During October I was contacted by telkom regarding an application that was being processed on my name. I told the lady over the phone that I did not apply for anything on my name at telkom. she said that she will cancel the application. on the 29th Oct i received an SMS saying thank you for choosing Telkom. I then went to Telkom in my Mall at Matlosana Klerksdorp, they emailed all there departments and said someone will contact me back. No one called me back. then on the 14th November i get another SMS saying that another product has been activated on my name. i went back to Telkom and they confirmed that there are now 2 ********** contracts activated on my name. they the sent emails again to their internal departments and advised that someone will contact me. till today NO ONE has contacted me regarding the ***** committed on my name. the service from Telkom is horrific to say the least.