Telkom all round Incompetence

On 8/12/2015 I signed up with Arron, Telkom Gateway, for LTE 30Gig, signed all the documents and provided him with all the supporting documents. He assured me that it takes 3 days to be approved and I would receive my router by that Friday.On that monday the 14/12/2015 I called 180 and a consultant told me that my contract was not loaded on the system. I notified telkom on their FB page. Loren Santi from telkom then contacted me the following day telling me is was approved and that I would receive my router on Thurs the 17/12/2015. She sent me a soft copy of my contract as well as the waybill number for the router to track it. to which I contacted the Courier and they said they have not received the item from Telkom. I then messaged Telkom again on their FB page and they responded saying the order has been cancelled and they dont know why and I must go into the store. I have tried calling the store over 11 times and it just rings. Why was my order cancelled??? Why does it take this long to get service and an answer.