TELKOM - ALL ABOUT THE MONEY BUT ZERO SERVICE

I requested an ADSL upgrade to my business landline. Not being technically inclined, I selected the R700.00 option to have a technician sent out. The other is a self service option.<br> <br> The technicians came out, connected wires into the modem....and that was it!!! They could not assist me further because TELKOM DID NOT SEND ME AN SMS WITH THE PASSWORDS!!!!! SO THERE WAS NOTHING THEY COULD DO FURTHER TO ENSURE THAT I AM UP AND RUNNING. <br> <br> They told me to call the call centre and then from there they will assist me in setting up the adsl.<br> <br> MY issue is that when i then spoke To a consultant who called me back after i gave a bad rating to the service, she said that the technicians are not allowed to even touch my computer and that actually i must call the call centre. Why then do they have the option for SEVEN HUNDRED RAND!!!. THE ONLY DIFFERENCE (WHICH THE INITIAL CALL CENTRE AGENTS DO NOT TELL YOU) IS THAT THEY BRING IT TO YOUR HOUSE AND CONNECT IT!!! WHAT ABSOLUTE **** IT THAT. I PAID R700 FOR NOTHING.<br> <br> I FEEL COMPLETELY LET DOWN BY THE SERVICE! THEY NEED TO TRAIN THEIR CONSULTANTS TO SELL WHAT THEY ACTUALLY OFFER...WHICH IS NOTHING INSTEAD OF TAKING MONEY FROM LOYAL CUSTOMERS!!!