Telkom Alberton City bad service

Bought a contract IPhone at Telkom Alberton City on the 24 of April 2019. I was informed that should I find the phone faulty and return it within 7 days a new phone would be given to me, 6 days later I returned it because I was concerned with it battery life span. Instead of being given a new one I was told they would take this one in for repairs, a brand new phone taken in for repairs that was my surprise, however I gave them a benefit of a doubt. The lady who was helping us did not specify how long it would take for me to get my IPhone back.

7 days later there was no form of communication from Telkom Alberton City, I tried calling several times but they never pick up thier phone, guess that is how they work.

On the 7th of May 2019 I took the time to go there and find out what was going on with my IPhone however I got little to no assistance at all, I was only told than that I would be allocated a new IPhone after investigation that would take a maximum of 21 days. I asked for a reliable alternative number that I could call to track the progress of my IPhone and they said they don't have any alternative number.

Till this day I still don't have a phone, mind you I just graduated and in a process of looking for a job, and without a phone I cannot do anything nor am I reachable for potential employers.

If anyone from Telkom management or IPhone can assist I would gladly appreciate it.