TELKOM ALBERTON - BAD SERVICE FROM FRANS AND FEZEKA!!!!!

The Telkom office in Alberton under the management of Frans is the most useless office ever.

For close to a year my mother , Edith Mabuza, has been trying to migrate from a fixed line package to a mobile package when her landline stopped working in December of 2018. When she reported the line, she was told that the line stopped working due to cable theft in the area and the Telkom officers then said they were migrating all customers to mobile package with new devices etc. Her package had a data package as well.

Well the service at the Alberton branch has been short of a circus joke!!!! From the supervisor Fezeka - who is extremely unfriendly, rude and unhelpful to Frans the so-called Manager who made millions of promises to sort the situation out BUT DID ABSOLUTELY NOTHING!!!!! My mother is 74 years old so it meant that I accompany her to the offices to follow up and we did this numerous times from December 2018 to June 2019!!! the trips obviously costing us in petrol and time! Eventually 3 months ago she was given a new phone and told that the wi fi would be automatically activated in a week's time. we waited longer than a week and I then took her to the offices again and one of the Sales consultants looked into the matter and advised us that the package my mother is on does not include internet! so the phone wasnt going to connect to the internet - contrary to what my mother was told!!!

She then tried to get hold of Frans but to no avail! MEANWHILE SHE WAS BEING BILLED FROM DECEMBER 2018 UP UNTIL AUGUST 2019 FOR A LINE THAT DOES NOT WORK ON BOTH VOICE CALLS AND DATA USAGE!!!!!

Next we tackled the issue of a refund for all these months she was billed for nothing and after many calls, further trips she gets told she is not due a refund??????

I am literally at a loss for words at all this. Believe me, this is the much summarised version of the chain of events. My older sister then said the CEO of Telkom is a friend of hers and that she would escalate to that level. My older sister is also the sponsor of the line i.e she pays for the line on behalf of my mother.

THIS IS THE ABSOLUTE WORST CASE OF SEVERE SERVICE FAILURE BY YOUR STAFF AT THE ALBERTON NEW MALL office. If Frans still has a job and Fezeka, you should know that they are both doing the Telkom brand a huge disservice!!!!!

Please contact y mother - Edith Mabuza on *** urgently or else we will have no choice to escalate this to the CEO's office.....