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Nicole N

1 reviews | Active since May 2020

21 Nov 2022, 12:47

Telkom AKA Tel***

I have always had contracts with Telkom and service was always poor, with recent upgrades and system changes one would hope for the better!

Unfortunately that is not the case here. I went to apply for an upgrade two weeks ago, I received the phone but not the sim card as I was upgrading my contract. Not only did I not get the sim card, I wasn't even told that I would need to purchase the travel adapter separately, my number had not been ported or changed to the contract. After a few calls back and forth, personal issues at the store put my issue into a further delay. I have called Telkom, however their advice was to go into the store. I did that again this past Friday and ended up being number 2 in the ticket line. My number is still not changed. I then go today to find out what's happening, but unfortunately because the employee who assisted me isn't at work today so no one else can have a look and see why my number is not yet changed! I am tired of the endless delays. If my query is not resolved ASAP then I will happily give my R40000.00 phone back and go else where. Worst service I have ever received especially in Melrose Arch!!!!

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Replies (1)
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Nicole N's update21 Nov 2022, 13:04
Reviewer Update
This is my new number till the old one gets changed - IF Telkom actually wants to contact me - ***