PT
Pamela T
1 reviews | Active since Oct 2017
27 Oct 2020, 15:08
Telkom aka HELLKOM #trash
I have NOT had stable service on my phone for the past 2 days. I have cried calling to speak to a customer service agent - all 5 of my calls were ended and I was prompted to the self service portal. The Telkom self service portal asked offered me 7 option. When I selected the “Help” option I was send the exact same option over and over again. How the hell am I supposed to get assistance when your customer service agents are unavailable! And secondly your self service portal is inefficient and quite frankly DUMB! I want someone to immediately contact me and resolve my network issue!!!
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Pamela T's updateReviewer Update
27 Oct 2020, 15:31I called the Telkom Sales Department in the hopes of speaking to an individual. Sibusiso Msomi answered the call. Instead of allowing me to fully explain the reason for my call - he interrupted me. Once I was done explaining my “no service” issues. He arrogantly said “This is Sibusiso and I can’t assist you with your call goodbye” and rudely ended my call. This is NOT the type of service I would expect as loyal customer for 3 years. Nomphelelo Simelani was a far more helpful and explained that there were on 2 lines I was able to call. She was calm and patient and apologized for her colleagues unprofessional behavior
I am still waiting to be assisted!
I am still waiting to be assisted!
PT
Pamela T's update27 Oct 2020, 15:31
Reviewer Update
I called the Telkom Sales Department in the hopes of speaking to an individual. Sibusiso Msomi answered the call. Instead of allowing me to fully explain the reason for my call - he interrupted me. Once I was done explaining my “no service” issues. He arrogantly said “This is Sibusiso and I can’t assist you with your call goodbye” and rudely ended my call. This is NOT the type of service I would expect as loyal customer for 3 years. Nomphelelo Simelani was a far more helpful and explained that there were on 2 lines I was able to call. She was calm and patient and apologized for her colleagues unprofessional behavior
I am still waiting to be assisted!
I am still waiting to be assisted!