Telkom, aka Hellkom

I lost my phone and asked to do a sim swap. The guy couldn't help me because I needed proof of residence even though I have been with them for over two years. So I asked him to block the card temporarily until i return the next day with my much needed proof of residence. Not to my surprise, the guy who helped me the previous day suspended the card wrong, so the sim swap couldn't be done. So a different guy who tried helping told me he launched an incident report for them to unsuspend the card and told me it can take 3-5 days. It is now over 8 working days and the card is still suspended. This is poor service at it's worst. I use this number for so many things and it's a contract sim and yet it feels like they couldn't give a ****. Telkom is only good as long as you don't run into a problem, but once you do they can't help you. I guess I have no choice but to wait until someone in the company decides to unblock my sim. The sad part is that there is nothing I can do but complain, and since they don't care about their customers, this might even fall on deaf ears. Service delivery is not what they are about. My advice to anyone reading this. Don't let their cheap data and fancy adverts fool you. Once they have you on contract you signed a deal with devil. There's no-way out unless you buy yourself out and they still get the money, so guess what, you loose.