Telkom aka Hellkom

Our home ADSL was down for more than a month, during this time we've had to phone Telkom numerous times to report the fault. Being on hold trying to get through to call centre is tedious, but none the less we were patient. (We: referring to my husband and I). Our line rental is with Telkom and our data is from MWEB. First technician said the problem was with our router, we replaced the router and problem persisted. Back and forth Telkom kept blaming MWEB. Eventually another technician visited who he himself said the previous technician was negligent and explained that it was a fault on the line itself and after a month it got fixed. Telkom NEEDS TO REMOVE THE MONEY FROM MY BILL FOR LINE RENTAL for the time that it was down as well as the call out fee, I have logged a billing dispute, but have had to call a few times for it not to be resolved. I am highly upset at Telkom's apathy, as nobody is helping me resolve my billing dispute, quick to take money but not quick to reimburse! SO typical!<br> <br> Regards,<br> Carmen<br>