Telkom airtime puchase complaint

Good day, I need help please assist i am really tired of telkom.i recharged with R150 on the 28th of November using my capitec ussd self self service.then i got a msg from the back that i have purchased R150 8ta but i did not get any msg from telkom that i have recharged the on the 29th i went n bought R30 airtime at the nearest tuck shop thinking that maybe theres problem with capitec. Then recharged and on the recharge screen i saw how much i have recharged with,usually telkom sends like probably 3 messages after recharging but i did not receive anything then i dialed the i check airtime with their ussd code then boom my balance was on R0.00 i called their call center the lady that was helping me said that they are aware of the matter and it will be dealt with shortly. Then aksed her whats the turn around time and she said she does not know. I am tired of these ****** i just need my money back.