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Asanda M
1 reviews | Active since Dec 2012
28 Feb 2019, 06:22
Telkom Airtime not loaded
I bought R50 airtime last night for my second sim card and it wasn't loaded. I then tried their call centre, which I couldn't get through because the don't operate after hours. I then logged my issue on their chat. I was assisted by Thipe Gerald, who said the that the technicians were working on the problem, but could not explain what was the issue and why my airtime was not loaded. I was told the call centre opens at 6am, that I must call than. But why is telkom inconveniencing me? They know that I logged an issue, but i must call and listen to *********** people who cannot explain what the issue is and when my R50 will be loaded
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Asanda M's updateReviewer Update
01 Mar 2019, 09:46Still waiting for my R50 refund. Yesterday i spoke to an agent Khensani, she tells me that their systems are offline and that i should get a reversal within 24hrs. If not i must submit my bank statement to them. THEY HAVE THE NERVE TO REQUEST MY BANK STATEMENT AFTER THEIR POOR *********** SERVICE. I GET CHARGED R50 FOR A BANK STATEMENT, THE VERY SAME R50 I WANT FROM THEM TO REFUND. YOU ARE WAISTING MY TIME AND MY MONEY!!!!! SORT OUT THIS NONSENSE !!!!!!! YOU HAVE LOST A CUSTOMER WITH THIS PATHETIC SERVICE????????
AM
Asanda M's update01 Mar 2019, 09:46
Reviewer Update
Still waiting for my R50 refund. Yesterday i spoke to an agent Khensani, she tells me that their systems are offline and that i should get a reversal within 24hrs. If not i must submit my bank statement to them. THEY HAVE THE NERVE TO REQUEST MY BANK STATEMENT AFTER THEIR POOR *********** SERVICE. I GET CHARGED R50 FOR A BANK STATEMENT, THE VERY SAME R50 I WANT FROM THEM TO REFUND. YOU ARE WAISTING MY TIME AND MY MONEY!!!!! SORT OUT THIS NONSENSE !!!!!!! YOU HAVE LOST A CUSTOMER WITH THIS PATHETIC SERVICE????????