Telkom aggravating repairing process

<p>I have been sitting witout a phone for almost 2 months now because I took it in for repairs at Telkom and I have been paying for the phone and it's still under warranty. I receive no communicaton with regards to the status, the call center agents tell me that they can't assist and that I need to go to the store or call the device tracking department.</p> <p> </p> <p>The store keeps telling me that the matter has been escalated, how long does it take to resolve an escalation? 2 months? The number for the device tracking department doesn't go through when you call ********** 085.</p> <p> </p> <p>I'm currently sitting with 3 reference numbers and every time I go to the shop I get told that someone will contact me but no one ever does. I constantly have to go and beg for feedback at the shop. TRJ036418, TRJ037856, AI ********** </p>