Telkom agents unhelpful.

In May I took up a data plan with a pocket router from Telkom. I was told the monthly debits would be R209 and on the 30th of June I will be debited for an amount of R308 due to prorata etc. Neverthless that's what happened however now I am unable to connect to the internet as it says I am out of bundle. I have tried contacting the call centre on 081180 which has not been off any help at all as the agent cannot "hear" what I am saying. Their WhatsApp helpline is absolutely useless and unhelpful aswell. It would be amazing if they could contact me asap for this nonsense. It would have been another case had the debit not went through.