Telkom - Agents- Requires Serious Training!!

I currently have an ADSL 2mg line installed. There is constant issues with the transmission, seems like with the exchange in the area. Then 4 weeks ago, I was called by a salesman of Telkom bragging about the service he can offer me. I agreed to accept the 3g LTE technology. i was advised that i will recive delivery of the router in 7 working days.<br> Till today i haven't received any notification/ communication whatsoever, I made several calls in the last few days and yesterday I stayed on line with several agents namely Phumzile, Nonhle,Philile, Reggie and Zanele. These agents didn't seem to be clued up and shoved me from one to another with each time me waiting on line up to half an hour. A tactic for me go drop the line. I was online yesterday 12 April 2016 from 15h00 until 17h00 when finally I drop the call. This is absolutely pathetic service!!<br> <br> I want to know whether Telkom is serious about their service!! if they are they will address these ongoing issues without delay than to frustrate the innocent public whom provide sustainability to their business. <br> <br> So when I would recieve the service or should I cancel all service and source it elswhre<br> Ref ***