TELKOM AGENTS NOT CONSISTENT WITH TURN AROUND TIME!!!

We are relocating our fibre line within the same complex. We called on the 23rd and were informed the whole process can take up from 7 - 10 working days, including verification. Today i followed up on the verification of order and the agent i spoke to informed that its 24-48 hours for order to be captured. Once that done, only then does the 7 - 10 working days begin.

The time period might seem miniscule, but it actually isn't. Why isn't there a standardized time line that ALL TELKOM agents know of, why is not consistent and agents lie/ give you incorrect information. This is very unprofessional.

I still need clarity as to when order will be captured/ validated/ technician coming out to assist.